FAQ

Integrated Medixine

To honour our time together and ensure fairness for all clients, please review the following cancellation and rescheduling guidelines. By making an appointment with Integrated Medixine, you agree to the terms below.

Summary

• 24+ hours notice → No fee

• Under 24 hours notice → 50% cancellation fee

• Missed or forgotten appointment → 100% cancellation fee

• Switching an in-person session to online → No fee

• Serious illness/emergency exceptions → At practitioner discretion

Cancellations & Changes

If you need to cancel, reschedule, or change your appointment, please notify us at least 24 hours in advance.
Changes made with less than 24 hours notice incur a 50% cancellation fee.
Missed or forgotten appointments incur a 100% fee.

You may receive a reminder email 48 hours before your scheduled session.
Clients are responsible for managing their appointments and any applicable fees.

All cancellations or changes must be made via email or text directly with Integrated Medixine.

Rescheduling Policy

If you request to reschedule, an alternative date must be chosen at the time of the request to avoid cancellation fees.

Two Consecutive Reschedule Attempts

If you attempt to reschedule the same appointment twice in a row, the booking is considered cancelled and a 50% cancellation fee will apply.
(Example: You’ve booked a session → you move it once → then request to move it a second time → second request triggers the fee.)

This ensures that appointment slots remain available for others who may be waiting.

Exceptions

Integrated Medixine understands that serious illness and genuine family emergencies sometimes occur. In these situations, fees may be waived at the practitioner’s discretion.

If you or a family member feels unwell and you cannot attend an in-person session, you may switch your appointment to online without any fee.

Not Considered Emergencies

The following situations, while often unavoidable, do not qualify as emergency exceptions and are still subject to standard cancellation fees:

• Work meetings or roster changes

• School, sports, or extracurricular activities

• Family activities or holidays

• School pick-ups or childcare changes

• Babysitter cancellations
  
  

These circumstances are common and unpredictable, and the policy ensures consistent treatment for all clients.

Payment of Fees

Any unpaid cancellation fees must be settled prior to or on the day of your next appointment.

Thank You

Thank you for your understanding and respect for this policy.
It allows Integrated Medixine to offer high-quality, reliable care and ensures that everyone has fair access to available appointments.

I’m a citizen of the world currently based in Western Sydney (as of October 2025). I offer services both domestically and internationally, with options for virtual sessions and in-person experiences.

While I prefer working face-to-face, I also honour the fast-changing, unpredictable nature of our world and happily accommodate online sessions when needed.

I travel both near and far for certain services.
Please note: travel outside my local area may incur additional costs, which are the client’s responsibility.

If you have any questions about location, travel, or options, please feel free to ask.

How far in advance should I book a session?

• Please book a minimum of 7 days in advance, up to 6 months ahead. This ensures you get the time that works best for you and allows proper preparation.
  
  

Can I book multiple sessions in advance or as a package?

• Yes! You can book single sessions or packages (e.g., 10-week meditation or counseling packages).

• Booking multiple sessions in advance is encouraged for continuity, habit formation, and best results.

• If you’re reserving a block of sessions, we’ll confirm all dates and times in advance and add you to a priority scheduling list.
  
  

Do you offer waitlists for fully booked slots?

• Yes. If your preferred time is full, you can join a waitlist. You’ll be contacted if a slot becomes available or if a cancellation occurs.
  
  

How do I confirm my booking?

• Bookings are confirmed via email or through the third-party platform you used (Eventbrite, SimplyBook, etc.).

• You’ll receive a confirmation email with your session details and instructions.

• Please check your spam folder if you don’t see it within 24 hours.

What payment methods do you accept?

• Payments are accepted via bank transfer, PayPal, credit/debit card, and for eligible clients, NDIS plan-managed funding.
  
  

Do you offer sliding scale, concessions, or financial support?

• Yes, for most services, sliding scale or financial accommodations are possible. Please contact me directly to discuss options confidentially.
  
  

Can I split payment for a package into installments?

• Yes. Split payments can be arranged on a case-by-case basis. We recommend agreeing on a schedule before the first session to avoid confusion.
  
  

Are there additional costs for travel or special venues?

• Travel beyond 30 minutes from our base is subject to the tiered travel fee system (outlined in your policy).

• Special venues (e.g., hired parks, private studios, or inaccessible areas) may require venue fees or permits, which are billed separately. You will always be informed in advance.

Do I need to have a medical check or disclosure form before a session?

• Providing relevant medical history or disclosures helps tailor your session and optimize results.

• All information is confidential and handled according to privacy policies.
  
  

What safety measures are in place for in-person sessions?

• Risk assessments are performed for outdoor or mobile sessions.

• Hygiene, sanitation, and safety precautions are strictly maintained for all sessions
  
  

Are your services suitable for people with mobility issues or chronic conditions?

• Many services are adaptable, but some nature walks may require moderate mobility.

• Please discuss your needs in advance to ensure your session is safe and enjoyable.

Do I need special equipment for online sessions?

• A stable internet connection, device with camera/microphone, and quiet space are recommended.

• Optional: journal, yoga mat, or meditation props depending on the session.
  
  

What happens if my internet connection drops?

• We will reschedule or resume the session depending on timing and availability.
  
  

Can online sessions replace in-person sessions entirely?

• Online sessions can replicate many aspects of in-person sessions, especially counseling, meditation, or guidance work.

• Some services (like hands-on massage or certain Rewilding experiences) cannot be fully replicated online.

What should I expect after a session?

• Clients often report feeling calmer, grounded, and more aware of their body, mind, and surroundings.

• You may notice enhanced focus, emotional clarity, or physical relaxation.

• Outcomes are personalized, and some effects may appear gradually over multiple sessions.
  
  

How long before I notice benefits?

• Some benefits are immediate, such as calm or mental clarity.

• Deeper, lasting shifts often require consistent practice over weeks or months, especially for Rewiring or Rewilding sessions.
  
  

Are these services a substitute for therapy or medical treatment?

• No. These are complementary holistic services and should not replace medical or psychological care. Please refer to disclaimers.

I’m feeling unwell – can I still attend?

• It’s best to reschedule to ensure your safety and the safety of others.
  
  

Can I switch between online and in-person mid-package?

• Yes, but this needs to be reviewed at the time to ensure continuity and proper scheduling.
  
  

I need extra support – can sessions be longer than standard?

• Yes, extended sessions are possible at an additional cost, discussed before booking.

At Integrated Medixine, we proudly offer select mobile services to make your wellness experience as convenient as possible. To ensure fairness and efficiency, the following travel policy applies to all mobile appointments.

Standard Service Area

• Travel within 30 minutes (one-way) from our base location is included in the session rate.
• No additional travel charges apply for clients within this radius.

Out-of-Area Travel (Tiered Fee System)
For clients located beyond the standard 30-minute travel radius, the following tiered travel fees apply:

Travel Time (One-Way) Out-of-Area Fee

31–45 minutes$15
46–60 minutes$30
61–75 minutes$45
76–90 minutes$60
Fees are added to the total session cost.

Booking Notes
• Out-of-area appointments are subject to availability and must be confirmed in advance.
• Clients will be informed of applicable travel fees before the appointment is finalized.
• Travel beyond 90 minutes (one-way) may not be accommodated, depending on availability and scheduling.

Exceptions & Special Arrangements
• Exceptions may be considered on a case-by-case basis.
• If multiple clients are booked in the same area on the same day, fees may be adjusted or waived.

Please Note: Travel fees are automatically added to your invoice and confirmed before booking.” 

• Ensure that we have a private, quiet, dedicated place for our meeting

• Make sure that we have all that we need at our fingertips, for example: notes, books, pad, pen, and water

• Reduce distractions where possible; devices irrelevant to the session, members of the household, and any other distractions

• Have had a few minutes to prepare ourselves before meeting, so that we are relaxed and focused; no rushed and scattered thoughts

• Consider this a normal appointment, the same as if visiting a Physician, Specialist, or other healthcare professional in their office. Consider the norms and extend the same courtesy to me.

Protect Your Information

We implement a range of security and ethical measures to protect your personal information when it is entered, submitted, or accessed. All client files, session notes, and communications are handled confidentially and stored securely in accordance with professional practice guidelines and the Privacy Act 1988 (Cth).

Our practitioner holds a Bachelor of Behavioural Science, is IMTTA-accredited, and maintains a current Working With Children Check and Public Liability Insurance.

Additional Professional Development & Training

• Positive Parenting Program (Triple P)

• In-Home Sensory Impaired Training and Education (INSITE)

• Vision Impaired In-Service in America (VIISA)

• Death Doula Certificate

• Psychological First Aid for Children

• Mental Health First Aid

This blend of professional and holistic training ensures services are trauma-informed, inclusive, culturally responsive, and developmentally sensitive.

Are Emails Encrypted?

Yes. All email correspondence is encrypted to protect your privacy and uphold confidentiality.

Confidentiality

All personal information and session details are kept strictly confidential. Information is only disclosed when:

• Required by law, or

• There is an identified risk of harm to yourself or others.

No information is shared with outside parties for marketing, sales, or third-party use.

Online Sessions & Digital Security

Online sessions are conducted via secure, encrypted platforms. While all reasonable measures are taken to protect your privacy, no digital transmission can be guaranteed as 100% secure.

Clients are encouraged to ensure their own devices and internet connections are safe, private, and free from interruption.

Scope of Practice & Disclaimer

All services offered by Integrated Medixine are holistic and complementary in nature. They are not a substitute for medical, psychological, or allied health treatment.

Clients are encouraged to continue any existing medical, psychiatric, or therapeutic care alongside our offerings.

Professional Conduct & Ethical Standards

All services are delivered in alignment with:

• IMTTA Code of Ethics

• Australian privacy legislation

• Trauma-informed best practice guidelines

Sessions are facilitated in a respectful, confidential, and inclusive environment that supports your wellbeing and personal growth.

Informed Consent

By booking a session, you acknowledge that you:

• Understand the nature of the service

• Participate voluntarily

• May pause or discontinue the session at any time

Questions are welcome at any stage before, during, or after your appointment.

Client Rights & Boundaries

Every client is treated with dignity, respect, and non-judgment. Sessions are free from discrimination, coercion, and exploitation.

Clear professional boundaries are maintained at all times.

NDIS Participants

Certain services may be eligible under NDIS as capacity-building or wellbeing activities.
Invoices and receipts can be provided for plan-managed participants.
Please contact us to discuss your needs, eligibility, and funding pathways.

Insurance & Professional Standards

Integrated Medixine services are delivered by an IMTTA-accredited practitioner with current public liability insurance. Practice is informed by contemporary standards of ethical holistic care.

Do We Disclose Information to Outside Parties?

No. We do not sell, trade, distribute, or otherwise transfer your personally identifiable information to any outside party.
Your data is used exclusively for:

• Providing services

• Responding to inquiries

• Improving your client experience

Your Consent

By using this website or engaging in services provided by Integrated Medixine, you consent to this Privacy, Confidentiality & Client Care Policy.

Changes to This Policy

Any updates to this policy will be posted on this page.
Last updated: 15 November 2025

Contact

For questions, concerns, or feedback regarding this policy or your sessions, please contact:
integratedmedixine@pm.me

Schedule 4 Code of conduct for health organisations

In the Public Health Act 2010 and this code of conduct, health organisation, health practitioner, health service and relevant health organisation have the same meanings as in the Health Care Complaints Act 1993. The Health Care Complaints Act 1993 definitions are: • health organisation means a body that provides a health service, not being a health practitioner, and • health practitioner means a natural person who provides a health service, whether or not the person is registered under the Health Practitioner Regulation National Law, and • health service includes the following services, whether provided as public or private services a) medical, hospital, nursing and midwifery services b) dental services c) mental health services d) pharmaceutical services e) ambulance services f) community health services g) health education services h) welfare services necessary to implement any services referred to in paragraphs (a) – (g) i) services provided in connection with Aboriginal and Torres Strait Islander health practices and medical radiation practices j) Chinese medicine, chiropractic, occupational therapy, optometry, osteopathy, physiotherapy, podiatry and psychology services k) optical dispensing, dietitian, massage therapy, naturopathy, acupuncture, speech therapy, audiology and audiometry services l) services provided in other alternative health care fields m) forensic pathology services n) a service prescribed by the regulations as a health service for the purposes of the Health Care Complaints Act 1993, and • relevant health organisation means a person that is a health organisation other than the following: a) a public health organisation within the meaning of the Health Services Act 1997, b) a public hospital within the meaning of the Health Services Act 1997, c) a private health facility licensed under the Private Health Facilities Act 2007, d) an organisation or class of organisation prescribed by the regulations for the purposes of this definition. This code of conduct does not apply to the provision of residential care, home care or flexible care under the Aged Care Act 1997 of the Commonwealth or a Commonwealth-funded aged care service under the Aged Care Quality and Safety Commission Act 2018 of the Commonwealth. 1 – Definitions 1) In this code of conduct: a) client of a relevant health organisation includes a client of an employee of a relevant health organisation. b) employee of a relevant health organisation means a person who: i. is employed or engaged by the relevant health organisation to provide health services, or ii. provides health services under another arrangement with a relevant health organisation. 2) An employee includes a health practitioner, whether or not the code of conduct set out in Schedule 3 applies to the health practitioner. 2 – Compliance with code of conduct for health practitioners If the code of conduct set out in Schedule 3 applies to an employee of a relevant health organisation, the relevant health organisation must take reasonable steps to ensure the employee complies with the code of conduct. 3 – Health services to be provided in safe and ethical way 1) A relevant health organisation must provide health services in a safe and ethical way. 2) Without limiting subsection (1), a relevant health organisation must comply with the following principles: a) a relevant health organisation must ensure the organisation’s employees maintain the necessary competence in the relevant field of practice, b) a relevant health organisation must provide healthservices in accordance with accepted professional standards, c) a relevant health organisation must assist a client to find other appropriate health care professionals, if required and practicable, d) a relevant health organisation must encourage a client to inform the client s treating medical practitioner, if any, of the treatments the client is receiving, e) a relevant health organisation must ensure appropriate first aid is available to deal with misadventure during a client consultation, f) a relevant health organisation must obtain appropriate emergency assistance, for example, from the Ambulance Service, if there is a serious misadventure during a client consultation. 3) A relevant health organisation may make a claim as to the organisation’s ability or willingness to treat or alleviate the symptoms of the illnesses only if the claim can be substantiated. 4 – Standard precautions for infection control to be adopted 1) A relevant health organisation must adopt standard precautions for the control of infection in the organisation’s provision of health services. 2) Without limiting subsection (1), a relevant health organisation who provides a health service that includes the carrying out of a skin penetration procedure must comply with the relevant provisions of this Regulation in relation to the carrying out of the procedure. 5 – Appropriate conduct in relation to treatment advice 1) A relevant health organisation must not attempt todissuade a client from seeking or continuing with treatment by a registered medical practitioner. 2) A relevant health organisation must accept the client s right to make informed choices in relation to the client s health care. 3) A relevant health organisation should communicate and co-operate with colleagues and other health care practitioners and relevant health organisations in the best interests of the organisation’s clients. 4) A relevant health organisation that has serious concerns about the treatment provided to a client by another relevant health organisation or a health practitioner must refer the matter to the Health Care Complaints Commission. 6 – Clients not to be financially exploited 1) A relevant health organisation must not financially exploit a client. 2) A relevant health organisation must not accept financial inducements or gifts for referring clients to other relevant health organisations or to the suppliers of medications or therapeutic goods or devices. 3) A relevant health organisation must not offer financial inducements or gifts in return for client referrals from other relevant health organisations or health practitioners. 4) A relevant health organisation must not provide services and treatments to a client unless they are designed to maintain or improve the client s health or wellbeing. 7 – Clients not to be misinformed 1) A relevant health organization must not engage in misinformation or misrepresentation about: a) the products or services the organisation provides, or b) the qualifications, training or professional affiliations of the organisation’s employees. 2) A relevant health organisation must provide truthful information about the qualifications, training or professional affiliations of the organisation’s employees if a client asks for information about the matters. 3) A relevant health organisation must not make claims, directly or in advertising or promotional material, about the efficacy of treatment or services provided if the claims cannot be substantiated. 8 – Confidentiality of client health information A relevant health organisation must have appropriate policies and procedures in place to ensure the health information of the organisation’s clients is kept confidential and the privacy of the organisation’s clients is protected, including by complying with relevant legislation. Example: A relevant health organisation may have obligations under the Health Records and Information Privacy Act 2002 and the Privacy Act 1988 of the Commonwealth. 9 – Storage and supply of medicines 1) A relevant health organisation must have appropriate policies and procedures in place to ensure the following is carried out in accordance with relevant legislation: a) the storage of medicines b) the supply and administration of medicines c) the keeping of records about the storage, supply and administration of medicines. Example: A relevant health organisation may have obligations under the Poisons and Therapeutic Goods Act 1966. 10 – Display of code of conduct and other information 1) A relevant health organisation must display the following documents: a) this code of conduct b) a document in the approved form that contains information about how clients may make a complaint to the Health Care Complaints Commission. 2) The documents must be displayed a) at all premises at which the relevant health organisation provides health services, so that the documents are easily visible to clients entering the premises, or b) if the relevant health organisation has a website on the website.